Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. How long does it take for you to complete my order?
2. What is a "proof"?
3. How do I go about getting an estimate from you?
4. I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?

1. How long does it take for you to complete my order?
   There really isn't a short answer to this question. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
   
   
2. What is a "proof"?
   A proof is a hard copy print out of your files.
   We ask that you send one when you submit your order. Our pre-flight staff will refer to the proof as they prep your files and our printing and finishing staff will refer to your proof for added quality assurance.
   
   
3. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
   
   
4. I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
   We will always give you our best estimate of the amount of time needed to set up your job. The variable aspects of design work include the following:
   
   Are we using clip art images or doing original illustrations?
   Do you have a firm layout and are we doing finish work on your layout or are we doing a complete layout from scratch?
   Are the elements that you require in your layout simple or complex, elements requiring drop shadows, wrapped type, etc.
   If you have furnished your files on disk, are all elements assembled for efficient output or will the file require some troubleshooting?
   
   These variable aspects make it impossible to calculate with certainty exactly how much time will be needed to complete the design phase of your job. If you are working with a fixed budget, let us know how much design time you can afford and we'll let you know what we can accomplish within that budget.